Frequently Asked Questions
Everything you need to know about your Susan Shaw experience.
What materials are used in Susan Shaw jewelry?
Our pieces are meticulously hand-cast and plated with 24K gold or sterling silver. we use high-quality materials including genuine freshwater pearls, semi-precious stones, and hand-painted silks.
How long will it take for my order to ship?
Most orders are processed and shipped within 2-4 business days. During peak holiday seasons or major sales, processing may take up to 7 business days.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you may return or exchange unworn items within 30 days of delivery in their original packaging.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery timelines for international orders are calculated at checkout based on your location.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and hairsprays. Store your jewelry in a dry place and gently wipe with a soft cloth after wearing.
Are your products handmade?
Yes, every piece of Susan Shaw jewelry is handmade by our skilled artisans in San Antonio, Texas, ensuring unique quality and attention to detail.